UX audits

Enhance your product's performance, improve its loading times, sky-rocket your conversions. If you are having issues, thinking that you lack behind your competition, we can help you identify the weak spots and improve your product.

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01Our UX audit offer

We dive deep into your website, web app, or mobile app, dissecting everything from tech to design. With our expert audit, we combine years of hands-on experience with data-driven UX research to uncover usability issues that might frustrate your users. We don’t just point out flaws; we prioritize solutions and map them directly to your product using Nielsen’s tried-and-true usability principles. Through usability heuristic analysis, we evaluate your interface’s performance and highlight the user pain points in user flow, presenting them in a structured, actionable way. A cognitive walkthrough goes further—simulating real user scenarios to identify where your system might confuse or hinder its audience. Even the smallest tasks are scrutinized for ease and efficiency. Prefer a more structured approach? Our checklist method scores every critical aspect of your digital product while offering actionable insights, often inspired by the best in the industry. And we don’t stop at diagnostics. If you’re ready, our auditors can implement the fixes for you, delivering more than just advice—actual results.

Expert audit

Think of it as a deep dive into the usability of your product, guided by the sharp instincts and hands-on expertise of seasoned professionals. This goes beyond ticking boxes on a heuristic checklist—it’s about uncovering the subtle cracks in your user experience that could make or break engagement. Our UX team doesn’t just analyze; they interpret real user behavior, turning data into insights you can act on today, not months down the line. Imagine a prioritized roadmap of fixes, designed not only to resolve issues but to elevate the way users interact with your product. It’s not about perfection; it’s about progress. With actionable recommendations grounded in Nielsen’s usability principles, we cut through the noise to focus on what truly matters: making your product not just functional but a delight to use.

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Heuristic analysis

This is where we put your interface under the microscope, measuring it against trusted usability principles that have shaped the best designs in the industry. From how your system behaves to how it feels to navigate, we examine every layer—graphical, functional, and experiential. It’s not just about finding what’s wrong but understanding where users might hesitate, backtrack, or get frustrated. By uncovering hidden friction points in the user flow, we help you make informed changes that can set your product apart in a crowded market. And it’s not vague suggestions—we provide a clear, prioritized list of actionable insights, backed by a System Usability Scale evaluation, so you know exactly where to focus. It’s about seeing your product the way users do and giving you the edge to create smoother, smarter interactions.

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A cognitive walkthrough

Imagine stepping into your users’ shoes, tracing their steps as they navigate your product for the first time. A cognitive walkthrough is exactly that—an expert meticulously working through 3 to 7 realistic scenarios to understand how users interact with your system. It’s not just about checking if tasks can be completed; it’s about examining the steps users must take, the decisions they need to make, and how intuitive the process feels. Are the next actions clear? Do obstacles arise unexpectedly? This method helps uncover the subtle sticking points that could derail a smooth experience. The results? A clear, detailed report pinpointing usability challenges and opportunities for improvement, offering a roadmap to create a product that feels natural and easy to use—even for first-time visitors.

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Checklist

A checklist might sound simple, but its power lies in its structure and precision. It’s a systematic way to assess your product or service, ensuring that nothing is overlooked. Each item on the list represents a key aspect of usability, functionality, or design, scored to give you a clear picture of your system’s strengths and weaknesses. But this isn’t just about numbers. Alongside the scores, we go deeper, offering insights on what’s working well and what could be improved. Wherever possible, we include actionable recommendations grounded in proven strategies and backed by industry standards. To help you see the bigger picture, we benchmark these findings against good practices, often drawing comparisons to competitors or market leaders. This allows you to understand where your product stands in a competitive landscape and where it has the opportunity to shine. A checklist analysis is more than a diagnostic tool; it’s a guide to informed decision-making. And it’s flexible, meaning we can tailor it to your unique goals, focusing on what matters most to your users and your business.

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Implement the changes

Identifying issues is just the beginning; turning insights into action is where the real impact happens. That’s why we don’t leave you with just a list of problems—we offer a seamless transition from analysis to execution. Our team includes skilled specialists ready to step in and address the issues uncovered during the audit. Whether it’s refining the user interface, optimizing workflows, or resolving technical barriers, we ensure that the necessary changes are implemented effectively and efficiently. You won’t have to juggle multiple vendors or worry about communication gaps. We handle it all, providing you with a full-service solution that saves time and eliminates the guesswork. And we don’t just make changes for the sake of fixing; we do so with purpose, aligning every adjustment with your goals and your users’ needs. Throughout the process, we keep you informed, providing updates and explanations so you remain confident in the progress being made. Think of it as having an extension of your team—one that’s deeply familiar with your product and invested in its success. By entrusting us with implementation, you not only ensure consistency but also benefit from our expertise at every step. We take pride in not just identifying what’s wrong but in actively contributing to making it right.

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02Ux audit process

Define scope & objectives

setting goals / speaking with stakeholders / defining scope & focus

Metrics & product data

collecting data / analysing patterns / analysing feedback

Heuristic evaluation & research

checking guidelines / usability & accessibility tests

Key trends & patterns

identifying key trends and patterns / prioritising findings

UX audit report

identifying demographics & objectives / summarising findings & recommendations

Implement changes

collaboration / alignment / splitting responsibilities / development

Having UX issues with your product?

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Define scope & objectives

Metrics & product data

Heuristic evaluation & research

Key trends & patterns

UX audit report

Implement changes

Before diving into an audit, clarity isn’t optional—it’s the foundation. You need to know what you’re chasing and why it matters. Is the goal to streamline a sign-up process that’s driving users away? Or maybe it’s to make onboarding so seamless it feels invisible? Whatever the case, align with your stakeholders early. Their insights can sharpen the focus, turning a vague idea into something precise and actionable. Define what areas for improvement, what you’ll cover and just as importantly, what you won’t. For instance, if you’re analyzing BI dashboards, it’s not about everything from login to logout—it’s about the critical journey from user sign-up to that first moment of creating value on the dashboard. This kind of specificity isn’t restrictive; it’s liberating. It gives you the room to go deep, uncover patterns, and make changes that stick. With clear objectives in hand, you’re not just auditing—you’re setting the stage for impact.

03Latest UX audit projects

Place for your dream project!

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Refresh the look, improve the journey

Protect investment & cut costs

A refreshed app design transforms how users experience your product. Beyond aesthetics, it creates an intuitive, engaging environment where actions feel natural and satisfying. Does your app inspire confidence at every touchpoint? If it feels outdated or clunky, users might hesitate, even if your core offering is exceptional. Subtle changes—streamlined navigation, modern typography, or an updated color scheme—can instill trust and make every interaction feel purposeful. These improvements signal to your users that you care about their journey, making their experience smoother and more enjoyable.

When design and functionality work seamlessly, users feel the difference. They find what they need effortlessly, move through the journey with ease, and leave with a sense of satisfaction. Imagine a shopper who quickly discovers a product, breezes through checkout, and walks away with zero frustration—these moments of clarity build loyalty. A well-executed UX audit uncovers friction points and opportunities to enhance those connections. The outcome? An app that not only performs but leaves a lasting impression, turning first-time users into loyal supporters.

Fixing usability issues before they snowball into costly redesigns or lost customers is the smart move. A UX audit acts as a safety net, catching inefficiencies and missed opportunities that silently erode your ROI. By tackling confusing navigation, clunky interactions, or poor accessibility early, you’re not just saving money—you’re protecting the core value of your product. Every overlooked flaw has the potential to bleed your budget dry, whether through abandoned carts, frustrated users, or expensive development reworks. The insights from a UX audit can turn a failing system into a well-oiled machine. And isn’t that the kind of efficiency you want backing your investment?

The real beauty of a UX audit lies in its speed and cost-effectiveness. Instead of pouring resources into guesswork, you get answers—quickly. Within days, you’ll uncover the root causes of underperforming features or low conversion rates. No massive overhaul. No unnecessary detours. Just actionable insights to focus your efforts where they matter most. Compare that to the chaos (and expense) of re-scoping or scrapping a project entirely. It’s not just about cutting costs—it’s about avoiding unnecessary ones altogether. So, why wait until the cracks become chasms?

04FAQ

What types of companies do we usually work with?

Are the UX design audit consultations free?

How much do UX audit cost?

What’s the standard length of the UX audit project?

What team works on a UX audit project?

What happens if I am not satisfied at any of the steps of the UX audit service?

What are the steps of successful UX audit?

What is a UX content audit? What does an UX audit include?

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06Our clients

They’ve already trusted us.

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07Testimonials

The services DnD team has provided POSSIBLE have been of excellent quality of delivery - on time and budget. During the development process they are punctual and reliable, always focusing on meeting deadlines but with a particular eye on quality of service. DnD team has been always available and their communication was flawless. All in all, it's been a pleasure working with them, so I'm more than happy to recommend the services of DevandDeliver.

Andreas Nagy, Possible / Project Director

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UX audit agency from Kraków, Poland

Dev and Deliver

sp. z o.o. sp. k.

Address

Józefitów 8

30-039 Cracow, Poland

VAT EU

PL9452214307

Regon

368739409

KRS

94552994