Speeki

When the client came to us in early 2020, Speeki was known by a completely different name - ‘IntegraCall’ and at that time was only a whistleblower platform for safe and anonymous reports, so it did not have as many features and capabilities available to users as it does now. However, as the project progressed, the product evolved into a full-fledged, sophisticated solution requiring full-circle team involvement.

Among other improvements, one of the upgrades that our team had to make was the platform design which could no longer correspond to the level and scale of Speeki. In addition, our clients needed a rebrand for their business, so they turned to a third-party marketing agency for help. We knew that the renewed company style would also affect digital products, so we were ready to make the necessary interface design changes as soon as needed.

Back then, at Dev and Deliver, we started our collaboration with IntegraCall back then by supporting Java code and developing a new mobile app. Looking at the fruitful results of our work, the client had decided to trust our solid expertise and experience, and soon our short-term cooperation turned into a long-term working relationship. Over the years, our tech team (consisting of developers, testers, project managers, and DevOps engineers) has helped to scale and grow several Speeki products, while doing code refactoring, maintaining existing applications, and building new microservices from scratch.

At the same time, our product designers have been working hard to improve the user experience and overall usability of the platform. Moreover, after receiving a brand guide from Speeki (which included a color palette, typography etc), they have successfully implemented a new corporate identity in the existing interface and, based on it, created a highly scalable design system with universal components which Speeki could easily apply for further product extensions.

As mentioned earlier, Feature Manager is a complex, custom-made administrative panel for the Speeki employees, thanks to which they can register new clients, enable or disable product features for the tenants, add licenses and many more.

At the moment, all administrative activities are still being carried out on the old version of the platform. However, due to the outdated design and codebase, as well as old architecture, this tool has been in need of an update for a long time. In this regard, our design department has prepared a new visual solution of the platform. Soon we will start migrating the service to a new architecture and will present Feature Manager with renewed UX/UI.

Case Manager provides a single, convenient platform for any type of report from client users – whether it was sent through the mobile app, web portal or was transmitted by phone. As soon as a new report arrives, a tenant administrator receives an email notification. After that, he can start analysing and managing the report by adding another individuals involved in this case, defining a triage score, assigning case ownership etc. All these actions will eventually lead to further investigation of the situation and successful resolution of the problem. With Speeki, whistleblowers can be confident that their reports are taken seriously and handled discreetly.

Together with our client, we have turned the previous platform into a legible interface and introduced new product features to improve case management.